Welcome to the Service Request Portal 

A simple, streamlined approach to accessing your Municipal services where you can add your concerns, issues, or provide general feedback. This Is a Non-Emergency Reporting System. Regular Office Hours are Monday to Friday 8:30 am - 4:30 pm. If this is an urgent matter, please call the Township of Malahide at 519-773-5344 and follow the prompts. 

For after-hours emergencies related to water/sewer please call 519-435-6528 or roads please call 519-435-6498. 

The Township of Malahide had adopted a Service Request and Complaint Handling Policy. Prior to the submission of a Request for Service or a Formal Complaint, it is advised that the submitter review the policy. 

This policy does not apply to or does not address: 

  • Criticisms or anonymous complaints. 

  • Complaints regarding a decision or recommendation of Council or a Committee of Council. 

  • Complaints regarding whether a meeting of Council was appropriately held in accordance with the Closed Meeting provisions outlines in the Municipal Act, 2001 (closed meeting complaints are governed by the Ontario Ombudsman). 

  • Complaints about Members of Council (as they are governed by the Council Code of Conduct and investigated by the Integrity Commissioner). 

  • Complaints which involve ongoing litigation. 

  • Internal employee complaints. 

  • Issues that have statutory review and appeal processes including but not limited to Freedom of Information Requests, development charges levies, land use planning, by-law notices, orders, and appeals. 

  • Outside boards and agencies, for example, EECC Board, Police Services. 

  • Requests to change a by-law. 

  • Suggestions. 

  • Civil matters (e.g. disputes between neighbours). 

Whenever possible, customers are encouraged to work with the Township member already involved in the matter. The Staff Member will actively listen to the customer's complaint and assess whether the issue can be resolved quickly within their scope of authority. If unresolved, the Staff Member will escalate to their Manager/Director.

Submit a Service Request: 

A Request for Service can be submitted with this form.  

Although this online form is preferred, you can submit your request through the following channels: 

  • By telephone: 519-773-5344 

  • By fax: to 519-773-5344 

  • By mail: Township of Malahide, 87 John St. S. Aylmer, ON  N5H 2C3 

  • In person: Township Office, 87 John St. S. Aylmer, ON   

In order to submit a Request for Service to the Township, the requester is required to provide as much information as possible. 

How the process works: 

  • Upon submission of the service request form, a Thank you for your submission will generate once the form has been submitted.  .  

  • Staff will receive the request and the request will be processed and forwarded to the appropriate Department for processing. Requests are processed based on priority at the discretion of the Township.  

  • Staff may need to follow up by telephone or email should they have any questions or need additional information.  

  • It is the intent of the Township to respond to requests for service efficiently and in a timely manner. Staff will advise the person requesting service of the reason for a delay and when they can expect to receive a response should they not be able to process the request for service in a timely manner.   

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